CoorWorks. ← Back to site
Legal

Privacy Policy

Effective Date: January 1, 2026 · Last Updated: January 1, 2026

1. Introduction

CoorWorks Inc. (“CoorWorks,” “we,” “us,” or “our”) respects the privacy of our customers, users, and website visitors. This Privacy Policy describes the types of information we collect, how we use and protect it, and your rights regarding your information. This policy applies to information collected through our website (coorworks.com), the CoorWorks platform, and related services.

2. Information We Collect

2.1 Information You Provide

  • Account information: Name, email address, phone number, company name, and job title when you create an account or contact us.
  • Customer data: Data you upload, enter, or transmit through the CoorWorks platform in the course of using our services (e.g., lock management records, cash operations data, transaction records).
  • Communications: Information you provide when you contact support at support@coorworks.com or otherwise communicate with us.
  • Contractual information: Business contact details and billing information provided in connection with your Master Services Agreement.

2.2 Information Collected Automatically

  • Log data: IP address, browser type, operating system, referring URL, pages visited, and date/time of access when you visit coorworks.com.
  • Usage data: Feature usage, session duration, and error logs generated during your use of the CoorWorks platform.

2.3 Information We Do Not Collect

  • CoorWorks does not knowingly collect personal information from children under 13.
  • CoorWorks does not sell personal information to third parties.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve the CoorWorks platform and services.
  • To process transactions and manage your account.
  • To respond to support requests and communicate with you about the Service.
  • To monitor and analyze usage patterns to improve performance and user experience.
  • To detect, prevent, and address security incidents, fraud, and technical issues.
  • To comply with legal obligations and enforce our Terms of Use.

4. How We Share Your Information

CoorWorks does not sell your personal information. We may share information in the following limited circumstances:

Recipient
Purpose
Cloud infrastructure providers (AWS)
Hosting, storage, and processing of customer data. AWS acts as a subprocessor under our Data Processing Addendum.
Service providers
Third-party tools used to operate the business (e.g., email, analytics). Providers are contractually obligated to protect your data.
Legal compliance
When required by law, legal process, or government request, or to protect the rights, property, or safety of CoorWorks, our customers, or others.
Business transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred. You will be notified of any such change.

5. Data Security

CoorWorks implements industry-standard security measures to protect your information:

  • Encryption at rest (AES-256 via AWS KMS/SSE) and in transit (TLS 1.2/1.3).
  • Access controls based on least privilege with multi-factor authentication enforced.
  • Regular vulnerability assessments and security monitoring.
  • Employee security awareness training and background checks.
  • Incident response procedures for detecting and responding to security events.
  • SOC 2 Type II audit conducted by an independent third party.

While we take reasonable precautions to protect your information, no method of transmission or storage is 100% secure.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and enforce our agreements. Customer data is retained for the duration of your contract plus 90 days, after which it is deleted or returned per contractual terms. For detailed retention periods by data category, refer to the CoorWorks Information Security Policy.

7. Your Rights

Depending on your location and applicable law, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to certain processing of your information.

To exercise any of these rights, contact us at support@coorworks.com. We will respond within 30 days.

8. Cookies

coorworks.com may use essential cookies necessary for the operation of the website (e.g., session management, authentication). We do not use advertising or tracking cookies. If we introduce non-essential cookies in the future, we will update this policy and provide appropriate notice and consent mechanisms.

9. Third-Party Links

Our website or Service may contain links to third-party websites. CoorWorks is not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any information.

10. Changes to This Policy

CoorWorks may update this Privacy Policy from time to time. Updated versions will be posted at coorworks.com/privacy with the effective date. For material changes, we will make reasonable efforts to notify you via email or through the Service.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

CoorWorks Inc.
Website: coorworks.com
← Back to coorworks.com Terms of Use →